CONTACT
What is your contact information?
Company name: Geesjulaer
Company address: Kon. Wilhelminaplein 13, 1062 HH Amsterdam
Email: kimberly@womens-only.com
PAYMENTS
What payment options are available in your online shop?
You can pay with PayPal, Credit card (Mastercard, Visa and AMEX).
My payment was canceled. What now?
It can sometimes happen that a payment is canceled. Unfortunately we have no influence on this. In this case, please try placing the order again.
I would like to receive an invoice for my order. Is this possible?
Yes, that is possible. Please send us an email request. We will then send you an invoice as soon as possible.
My discount code doesn't work. How is that possible?
Unfortunately it is not possible to combine multiple discounts. For example, if you have a bundle discount because you purchased multiple products, you cannot combine it with another discount code.
SHIPPING
How long is your delivery time?
Womens-Only believes the environment is very important and therefore does its best to contribute to a better world with less pollution. That's why we work with bulk orders and only ship the products that were actually ordered. In this way we try to work in a CO2-neutral manner. We try to stay within a delivery time of 7 - 15 working days.
How much are the shipping costs?
We cover the shipping costs. All our products are delivered to your home 100% Free of Shipping costs. No minimum order quantity is required.
Can I also choose a day or time for delivery?
No, unfortunately this is not possible as the products are sent using international shipping methods. You will receive an email from us when the package has been sent. You can track the package using the Track & Trace system.
It is possible that you will not be at home on the day of delivery. The package will then be delivered to your neighbors or taken to a service point, about which you will receive a message.
The expected delivery time has expired, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. It can sometimes happen a delivery of an order is delayed. You can check the status of your order at any time on the Track Order page.
Have you not received anything 1 week after the expected delivery time? Please contact us by email. We will respond to you immediately and treat your order with urgency.
I am missing some products in my order. How is that possible?
Because we work with different suppliers, it is possible that the products will be shipped separately. If items are missing from your order, you will usually receive them after 2-3 days.
We apologize for any inconvenience.
RETURN / REFUND
I want to return an item, what do I have to do?
Follow the instructions on our refund policy page
TRACKING & TRACING
Where can I find my Track & Trace code?
On the Track Order page you can enter your email address and order number to track your package. The track and trace code does not provide any information, how is this possible?
From the moment your package arrives at the shipping company, track and trace information is available. Please note that delays may occur.
I have not received an email with track & trace. How is that possible?
It is possible that your email ended up in the spam box. If you haven't received an email, please email us and we will resend it.
You can check the status of your order at any time on the Track Order page. Enter your order number and email address here.
